Frequently asked questions

Dropshipping Nepal (DSN) is a platform that helps you run an online selling business without keeping your own stock. You choose products, market them, collect confirmed customer orders and place those orders through DSN. DSN handles the main operational work such as product handling, packaging, fulfilment, delivery, COD collection, order tracking, returns and exchanges.

Choose a product from the DSN catalog, promote it through your selling channels, confirm the customer order and place it in the DSN system. After the order is placed, DSN processes the order and manages fulfilment and delivery.

No. You do not need to buy and store large product stock before making a sale. You can market products from the DSN catalog and place an order after your customer confirms the purchase.

We recommend creating your own Facebook Business Page, Instagram Business Page and TikTok account. You can use these pages to promote products, communicate with customers and collect orders.

No. A website is not mandatory. You can start through Facebook, Instagram, TikTok, WhatsApp or other social selling channels. You can create a website later if you want.

Yes. Cash on Delivery is supported. Your customer can pay the applicable amount when the order is delivered.

Yes. If the customer pays you directly, you can select the prepaid option while placing the order. You can also choose partial pre-payment or full pre-payment, depending on how much the customer has already paid to you.

If the customer pays only part of the order amount to you in advance, you can record the order as partially prepaid. The remaining amount can then be collected from the customer during delivery according to the order details.

The seller is responsible for confirming the customer before placing the order. You should confirm the customer name, phone number, delivery address, product, quantity, size or colour if applicable, and the final amount before submitting the order.

Yes. Bulk orders can be placed, but you must have enough balance in your DSN wallet for the order to be processed. For seller security, DSN recommends taking some advance payment from the customer for bulk orders.

Yes. Multiple products can be ordered when the required products are available. Make sure all product and customer details are confirmed before placing the order.

Yes. DSN provides delivery service all over Nepal through its logistics network.

The standard customer delivery charge is Rs. 125 inside Kathmandu Valley and Rs. 150 outside Kathmandu Valley. DSN bears any courier difference beyond these fixed customer charges.

Delivery normally takes around 1-2 days inside Kathmandu Valley and 2-4 days outside Kathmandu Valley. Delivery can take longer during festivals, bad weather, strikes, road blockages or other situations outside DSN's control.

After a confirmed order is placed in DSN, DSN handles the main fulfilment process, including product handling, packaging, dispatch, delivery coordination, COD collection and order tracking.

Products are available in the DSN catalog. DSN arranges products through vendors and wholesalers, and sellers can choose products according to their target customers and marketing plan.

Yes. DSN provides ready-to-use marketing materials for listed products, including product photos, videos, descriptions and other useful content.

No. Sellers manage their own marketing and advertising. DSN provides products, marketing materials, training and operational support, while the seller is responsible for promoting products and bringing customers.

You can manage your selling margin, but sellers should follow the recommended selling price or MRP range. Selling too high is not recommended, and selling too low can reduce the market value of the product.

Your profit is mainly the difference between the DSN seller cost and your selling price, after any applicable seller-paid charges. Profit is credited after the order is successfully delivered.

The DSN seller subscription fee is Rs. 2,500 for 30 days.

If you do not generate sales worth at least the subscription fee during your active 30-day subscription period, DSN provides one additional month of subscription free of charge. This gives you extra time to improve product selection, marketing and sales.

The Rs. 2,500 monthly subscription charge is automatically deducted from your wallet after the subscription expires. If your wallet does not have enough balance, the subscription becomes inactive until the required balance is available.

A seller should be 18 years or older to register directly. If someone under 18 has knowledge and interest in online selling, they may operate through a parent or guardian's documents according to DSN requirements.

You can work as an individual or as a registered company. PAN/VAT is recommended. Individual seller earnings are handled as individual or salary-type income, while registered company earnings are handled as company profit.

If an order is not delivered because the customer refuses it or the order returns undelivered, the seller is charged Rs. 50. Sellers should confirm customers carefully before placing orders to reduce unnecessary returns.

Eligible return or exchange requests should normally be made within 3 days from the delivery date. Damage or defect complaints should be reported within 2 days of delivery with photo and video evidence.

A seller must complete at least 10 successful deliveries before each withdrawal. The seller can then request withdrawal of the profit earned from 10 or more eligible delivered orders. Supported methods include bank accounts, eSewa, Khalti and ConnectIPS, subject to the current DSN process.

Yes. DSN provides live online training, seller support and a dedicated account manager for active sellers. Sellers can also submit support tickets when they need help.

For seller enquiries and support, contact DSN at +977 9801199571 by phone or WhatsApp, email info@dropshippingnepal.com, or visit the official office at Baluwatar, Kathmandu, Nepal. The official website is www.dropshippingnepal.com.